Telephone System Short Codes

Emergency Services

999 or 112

Call a group of phones (as defined in the portal under call groups)

*<group number>

Intercept/Pickup group call

*0#<pickup group ID>

Intercept/Pickup extension call

**<seat/extension number>

Call another extension (internal only)

<seat/extension number>

Speaking clock (on-platform)

Dial Welcome Message

Withhold number prefix (per call)

141<telephone number>

Last Call Identified (DDI calls and Group calls only)

Record a custom prompt (e.g. IVR greeting, Queue greeting)

151 (Record your prompt)
  └ 1 - Accept the recording
  └ 2 - Listen back to the recorded prompt
  └ 3 - Re-record the prompt

Call Monitoring (Call Whisper), listen into another seat and optionally whisper to them.
(passwords defined in the portal)

154, <seat number>,<password>
  └ 1 - Listen to the call
  └ 2 - Whisper to extension

Dial Echo Test (used for latency diagnostics)

Time Profile Night Mode (Toggles Active/Inactive destination)

*1#<time profile number>

Page extension (one-way audio)

*2#<seat/extension number>

Page group (one-way audio)

*3#<call group>

Intercom (two-way audio)

*4#<seat/extension number>

Wake-up call reminder (Create and Delete)

*5#<enter 24H time>

Call Parking

1900 <parking reference read back>           (Parks the current call)
<dial parking reference given when parking>  (retrieves a given parked call)

Call Recording

#1 (mute call recording)
#2 (unmute call recording)

Extension Call Intercept/Pickup

**<seat number>

Dynamic Call Queue agent login (extensions jumping in/out of queues)

120*<queue number> (Login to a call queue)
121*<queue number> (Logout of a call queue)

Voicemail

Access Voicemail Externally (mailbox & password required from the portal)

0843 557 4 557

Access Extension Voicemail (only accessible from the extension itself)

Access Shared Voicemail (accessible from any extension within the account)

Voicemail Menu

0 - Mailbox options
  └ 1 - Record unavailable greeting (rings out)
  └ 2 - Record busy greeting (only works if handset sends a busy signal back to platform, disable call waiting)
  └ 3 - Record name
  └ 4 - Record temporary greeting
  └ 5 - Change mailbox password
1 - Listen to old messages (messages previously listened to)
2 - Change folders (Work, Friends, Family)
3 - Advanced options
  └ 1 - Call back sender
  └ 2 - Move message to another folder (Work, Friends, Family)
4 - Play the previous message (if exists)
5 - Repeat the current message
6 - Play the next message (if exists)
7 - Delete or Restore a recently deleted message
8 - Forward to another users extension
9 - Save Message
* - Help (Repeats the menu options)
# - Exit

Conferencing

Access Conferencing Service Externally

0843 557 5 575

Call or transfer into the conferencing facility

155, <room>#, <PIN or admin PIN>#, <state name>#

Conference Room Short Codes:

* - Conferencing Menu
  └ 1 - mute and unmute
  └ 2 - Lock and unlock the room - admin only
  └ 3 - Kick the last joined user - admin only
  └ 4 and 6 - Conference room volume up/down
  └ 7 and 9 - users volume up/down
  └ 8 - Exit the conference